Job Description
Join our award-winning customer service team in Jacksonville! No prior experience needed – we provide comprehensive paid training to launch your career. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional support to clients while enjoying competitive pay, benefits, and growth opportunities. Our modern downtown office offers a dynamic, collaborative environment with flexible scheduling and recognition programs for top performers. Start earning from day one with our structured training program designed to build your skills in communication, problem-solving, and technology. Apply today and transform your potential into a rewarding career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to address complex issues
- Meet daily performance metrics for quality and productivity
- Continuously improve product knowledge through training modules
- Uphold company standards for service excellence and confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- No experience required – training provided
- Pass background check and drug screening
- Valid Florida ID or driver's license