Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic remote team in Oklahoma City. This is an excellent opportunity for individuals looking to start their career in customer support with no prior experience necessary.
At Apex Support Solutions, we believe in nurturing talent. You will receive comprehensive training to ensure you are equipped to provide top-notch support to our clients. If you have a positive attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve service processes and quality.
- Handle routine account adjustments and verify customer data.
Qualifications
- High school diploma or GED equivalent is required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication abilities.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not mandatory.
- Willingness to undergo a background check and drug screen.