Job Description
Join Our Oakland Team! We're Hiring Customer Service Representatives at a Special Hiring Event!
Are you passionate about helping your community? Oakland Community Services is seeking dedicated Customer Service Representatives to join our dynamic team. As a local hero, you'll be the first point of contact for residents seeking assistance with municipal services, ensuring seamless experiences with professionalism and empathy.
What's in it for you?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Opportunities for advancement within 12 months
- Free on-site parking and public transit stipend
- Supportive team environment with flexible scheduling
Hiring Event Details:
When: October 15-16, 2023 (9 AM - 4 PM)
Where: 555 Broadway Ave, Oakland, CA 94607
Bring: Resume, photo ID, and proof of address
Responsibilities
- Handle incoming inquiries via phone, email, and in-person regarding municipal services
- Resolve customer issues with efficiency and empathy, documenting interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Process service requests and applications accurately within SLAs
- Proactively identify opportunities to improve customer experience workflows
- Maintain detailed records of all interactions and resolutions
- Participate in ongoing training to stay updated on service policies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication skills with multilingual capabilities a plus
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Valid California driver's license (if field visits required)
- Pass background check and drug screening