Job Description
Join Our Dynamic Team in Oklahoma City!
We are currently looking for a dedicated Customer Service Representative to join our fast-paced support team. If you are a natural problem-solver with excellent communication skills and are ready to start immediately, we want to meet you. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly pay ($18.00 - $22.00).
- Health, dental, and vision insurance.
- Professional development and career growth opportunities.
Responsibilities
- Manage and respond to high-volume customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently, escalating complex cases to management when necessary.
- Accurately document all customer interactions and account information in our CRM systems.
- Provide product and service information to customers to ensure a thorough understanding of our offerings.
- Collaborate with team members to improve customer satisfaction scores and service protocols.
- Handle sensitive information with the highest level of confidentiality and integrity.
Qualifications
- High school diploma or GED required; Associate’s degree or higher is a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a friendly and professional tone.
- Proficient computer skills, including Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving abilities and the ability to think on your feet.
- Must be available to work flexible hours, including evenings and weekends.