Job Description
Join our award-winning customer service team as an Entry-Level Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional experiences while launching their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities.
As a cornerstone of our client satisfaction strategy, you'll handle inbound inquiries via phone, email, and chat while building lasting relationships. Our 8-week paid training program ensures you're fully prepared to succeed, with ongoing mentorship from industry veterans.
Responsibilities
- Resolve customer inquiries across multiple channels with empathy and efficiency
- Document interactions in CRM system while maintaining 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs including CSAT and resolution time
- Identify upsell opportunities through consultative conversations
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Positive attitude with solution-oriented mindset
- Available for flexible shifts including weekends