Job Description
Join our award-winning team as a Customer Service Representative with paid training and immediate hire opportunities in Detroit! No experience needed – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Adaptability in fast-paced environments
- Basic computer proficiency (MS Office Suite)
- Positive attitude and problem-solving mindset