Job Description
Launch your career in customer service with no experience required! Apex Connect Solutions offers comprehensive paid training for motivated individuals seeking to join our dynamic call center team. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support while building valuable professional skills. Our Chicago-based operation provides a supportive environment with growth opportunities and competitive benefits.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call quality, handle time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Chicago location
- Ability to pass background check and drug screen