Job Description
Join Oakland Connect Solutions as a Customer Service Representative and launch your career with our comprehensive paid training program! We're seeking compassionate and tech-savvy individuals to deliver exceptional support to our diverse Oakland community. No prior experience required – we'll equip you with the tools to thrive in a dynamic customer service environment. Enjoy competitive benefits, career growth opportunities, and the chance to make a real impact in your local neighborhood. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including quality scores and resolution times
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation in English
- Basic computer proficiency and ability to learn new software quickly
- Problem-solving mindset with attention to detail
- Positive attitude and ability to remain calm under pressure
- Willingness to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site duties)