Job Description
Join our award-winning team as a Customer Service Representative and receive comprehensive paid training to launch your career! At NexGen Solutions, we invest in our people through industry-leading development programs. You'll become a trusted voice for our clients while enjoying competitive benefits, career advancement opportunities, and a supportive team environment in the heart of Philadelphia.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and 10 company holidays
- Clear career path to senior roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Meet key performance metrics for resolution times and customer satisfaction
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to master product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Previous customer service experience a plus but not required
- Strong computer literacy and CRM software aptitude
- Positive attitude and resilience in fast-paced environments
- Authorization to work in the United States
- Pass background check and drug screening