Job Description
Join Raleigh's premier customer service team with comprehensive paid training! We're seeking motivated individuals to launch their careers in our modern call center. Enjoy competitive pay, benefits, and growth opportunities while serving our community. No experience needed – we provide all training!
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- Career advancement tracks
- Modern work environment
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Participate in continuous training to enhance product knowledge
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and customer-first mindset
- Reliable transportation and punctuality
- No experience required – training provided!