Job Description
Join our award-winning customer service team in Austin and kickstart your career with comprehensive paid training! Austin Solutions Group is seeking passionate individuals to deliver exceptional support to our local clients. As a Customer Service Representative, you'll be the heart of our operations, building lasting relationships while enjoying competitive pay, benefits, and clear growth pathways. No prior experience required – we provide all the tools you need to succeed in a dynamic, collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office suite
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Authorization to work in the US required