Job Description
Join our award-winning call center team and kickstart your career in customer service! We're seeking motivated individuals for our paid training program where you'll develop industry-leading skills while earning competitive pay. Enjoy a supportive environment with growth opportunities and comprehensive benefits including health insurance, paid time off, and retirement plans. No prior experience required – we provide all necessary training to help you succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns through effective communication
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
- Continuously develop product knowledge and service techniques
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends
- Passion for helping others and delivering exceptional service