Job Description
Launch your customer service career with paid training and weekly pay in Atlanta! We're seeking motivated individuals to join our award-winning support team. No experience required – we provide comprehensive training on industry-leading platforms, communication techniques, and problem-solving strategies. Enjoy competitive compensation, flexible schedules, and clear advancement paths within our growing organization.
Why join us?
- Immediate weekly paychecks
- Free industry certification upon completion
- Health benefits and 401(k) matching
- Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM software and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to escalate complex cases
- Participate in continuous training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (rotating schedule)
- Passion for helping customers and learning new technologies
- U.S. work authorization required