Job Description
Transform Your Career with Our Paid Training Program!
Join Elite Support Solutions as a Customer Service Representative in Boston and unlock your potential with our comprehensive paid training program. We're urgently hiring motivated individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences. No prior experience required – we'll equip you with all the skills needed to succeed!
As a cornerstone of our team, you'll become the voice of our brand, resolving inquiries with empathy and efficiency. Our competitive compensation package includes health benefits, paid time off, and growth opportunities. Don't miss this urgent opportunity to launch your career in customer service!
Responsibilities
- Handle inbound/outbound customer calls and digital communications across multiple channels
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including quality scores and resolution times
- Proactively identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible schedules including evenings/weekends
- Basic proficiency with Microsoft Office and web-based tools
- Customer service mindset with empathy and patience
- Passion for professional growth and continuous learning
- Must pass background check and drug screening