Job Description
Join Elite Support Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals in Detroit to deliver exceptional client experiences. No experience required – we provide everything you need to succeed. Enjoy competitive pay, full benefits, and immediate start dates. Transform your passion for helping others into a rewarding career with one of Michigan's leading support providers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions using proprietary systems
- Document interactions and update customer records in CRM platforms
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics and performance targets
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible schedules including evenings/weekends
- Basic computer proficiency with MS Office Suite
- Customer service mindset with empathy and professionalism
- Passing background check and drug screening required
- Reliable transportation to downtown Detroit office