Job Description
Launch your customer service career with Charlotte Connect Solutions! We're seeking motivated individuals for our Charlotte-based call center with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within our growing company.
Our 4-week paid training program covers industry-leading CRM software, conflict resolution techniques, and product knowledge. Upon completion, you'll join our award-winning support team handling inbound/outbound calls for Fortune 500 clients. We offer a supportive team environment, quarterly performance bonuses, and tuition reimbursement for continued education.
Responsibilities
- Handle 50-75 inbound/outbound calls daily in fast-paced environment
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM system with 98% compliance
- Meet/exceed monthly KPIs including CSAT (85%+) and AHT (180s)
- Collaborate with team leads on process improvement initiatives
- Participate in quarterly certification programs
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation
- Ability to multitask and navigate multiple systems simultaneously
- Basic computer proficiency (Windows, typing 35+ WPM)
- Resilience under pressure with conflict resolution aptitude
- Reliable transportation and flexible availability (evenings/weekends)
- Passion for helping others and continuous learning
- Must pass background check and drug screening