Job Description
Join a Dynamic Team with Paid Training!
We are currently seeking enthusiastic and patient individuals to join our growing Customer Service team in the heart of Chicago. At Apex Support Solutions, we believe in investing in our people. That is why we offer comprehensive, paid training to ensure you are fully prepared to excel in your new role. If you are looking for a career with growth potential, competitive pay, and a supportive culture, this is the opportunity for you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Paid Training: No prior experience required; we train you from the ground up.
- Flexible Schedules: We offer morning, evening, and weekend shifts to fit your lifestyle.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Advancement: Clear pathways for promotion to Team Lead and Management roles.
Don't let this opportunity pass you by. Apply today and start your journey with a company that values your contribution!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately document customer interactions and account information in our CRM database.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Maintain a positive and professional demeanor during all interactions, even in challenging situations.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory (training provided).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A stable work history and the ability to pass a background check and drug screen.
- Must be authorized to work in the United States.