Job Description
Join our award-winning customer service team with comprehensive paid training! No experience required – we invest in your success. Enjoy competitive pay, benefits, and career growth in a dynamic environment. Our Boston-based team is expanding rapidly, and we need passionate individuals ready to deliver exceptional customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and company protocols
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and empathy skills
- Ability to type 40+ WPM with accuracy
- Comfortable with multitasking in fast-paced settings
- Must pass background check and drug screening
- Reliable transportation to downtown Boston office
- Basic computer proficiency (Windows, MS Office)