Job Description
Launch Your Customer Service Career with Paid Training!
Join our award-winning team as a Customer Service Representative and receive comprehensive paid training to excel in your role. We're seeking motivated individuals in Orlando, FL to deliver exceptional support experiences. No prior experience required – we'll invest in your success!
Why Choose Us?
- Full-time benefits package (health, dental, vision)
- Paid 4-week training program
- Career advancement opportunities
- Modern, collaborative work environment
- Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with team on complex cases
- Identify upsell opportunities
- Attend ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Problem-solving mindset
- Ability to work flexible shifts
- Positive attitude under pressure
- Fluent in English (Spanish a plus)
- Passion for helping others