Job Description
Welcome to Apex Support Solutions, a leading provider of premium customer support services. We are looking for a dedicated Full-Time Customer Service Representative to join our dynamic team in Los Angeles. We believe in investing in our people, which is why we offer comprehensive paid training to get you up to speed quickly.
In this role, you will be the voice of our brand, interacting with clients to resolve issues, answer questions, and ensure a seamless experience. If you are a people person with a passion for problem-solving, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and escalations efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately within the CRM system.
- Provide detailed information about products, services, and account policies to customers.
- Document all customer interactions and update records to ensure data accuracy.
- Collaborate with internal teams to troubleshoot complex issues.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience is a plus, but we provide paid training for the right candidate.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to learn new software quickly.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be authorized to work in the United States.
- Reliable internet connection and home office setup (if remote) or ability to commute to our LA office.