Job Description
Launch Your Career with Elite Support Group! We're urgently hiring motivated individuals for our paid training Customer Service Representative program. No experience required – we provide everything you need to succeed in a dynamic, fast-paced environment.
What We Offer:
- Comprehensive 4-week paid training program ($18/hour during training)
- Full-time position with benefits after training completion
- Career advancement opportunities to team lead/supervisor
- Modern downtown Boston office with flexible scheduling options
- Referral bonuses and performance incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for call resolution times and customer satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States
- Reliable transportation to downtown Boston office