Job Description
Launch your customer service career with our industry-leading paid training program! Global Support Solutions is urgently hiring enthusiastic individuals for our Boston-based customer service team. No experience required – we provide comprehensive paid training to transform you into a top-tier representative. Join a supportive environment where your growth is our priority and enjoy competitive benefits, career advancement opportunities, and a dynamic workplace culture.
Why Choose Us?
• Paid 4-week training program ($18/hr during training)
• Comprehensive health/dental/vision benefits
• Career advancement paths to leadership roles
• Flexible scheduling options
• Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to ensure consistent service standards
- Identify opportunities for process improvements
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work rotating weekends/holidays
- Passion for helping customers succeed
- No prior experience required – training provided