Job Description
Launch your career in customer service with our comprehensive paid training program! No prior experience needed – we're seeking motivated individuals ready to grow with us. As a Customer Service Representative at ClientFirst Solutions, you'll become the voice of our brand, delivering exceptional support to diverse clients. Our 6-week paid training covers product knowledge, communication techniques, and CRM tools, ensuring you're fully prepared to succeed. Join our collaborative Philadelphia team and enjoy competitive pay, benefits, and clear career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining positive brand representation
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response time and resolution
- Collaborate with team members to improve service quality
- Continuously develop product knowledge and skills
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Comfortable with technology and quick software learning
- Positive attitude and customer-first mindset
- Reliable attendance and punctuality
- Ability to work flexible shifts (including evenings/weekends)