Job Description
Join Peak Support Solutions as a Customer Service Representative and launch your career in one of Colorado's most vibrant communities! We're seeking passionate individuals to deliver exceptional service to our local clients. No experience? No problem! Our comprehensive paid training program equips you with everything needed to succeed. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment in the heart of Colorado Springs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including call quality and resolution times
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our Colorado Springs location
- Must pass background check and drug screening