Job Description
Join our award-winning customer support team in Charlotte and kickstart your career with comprehensive paid training! At Apex Connect Solutions, we empower professionals to thrive in dynamic environments while delivering exceptional service. Enjoy competitive pay, flexible scheduling options, and clear advancement pathways within our growing organization.
Our state-of-the-art facility in downtown Charlotte offers a modern, collaborative workspace with comprehensive benefits including health insurance, retirement plans, and performance bonuses. We're committed to your success through continuous learning opportunities and a supportive culture that celebrates achievements.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Available to work flexible shifts including evenings/weekends