Job Description
Join our award-winning customer service team in Jacksonville, FL with paid training and weekly pay! We're seeking motivated individuals to provide exceptional support to our diverse client base. No prior experience required – we invest in your success through comprehensive onboarding. Enjoy competitive compensation, flexible scheduling, and a supportive work environment. Apply today and start your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to resolve complex escalations
- Continuously improve product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with basic computer applications
- Reliable transportation to Jacksonville office
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving