Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking empathetic communicators to deliver exceptional client experiences with comprehensive paid training. No prior experience required - we invest in your growth with paid certification programs and ongoing mentorship. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Apply today to start your career in customer excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using CRM systems
- Collaborate with support teams to resolve complex technical issues
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Participate in ongoing training to master product knowledge
- Identify upsell opportunities through consultative conversations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing speed with 98% accuracy
- Proficient in Microsoft Office and CRM software
- Ability to work rotating shifts including weekends
- Strong problem-solving and conflict resolution skills
- Previous customer service experience preferred
- Excellent active listening and verbal communication
- Must pass background check and drug screening