Job Description
Join Omaha Connect Solutions' award-winning team as a Customer Service Representative! We're urgently hiring motivated individuals in Omaha, NE with no experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, flexible scheduling, and a dynamic environment where your growth matters. Our state-of-the-art facility offers modern amenities, and we promote from within. Start your journey in customer service excellence today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance
- Meet performance targets including call handling time and customer satisfaction
- Collaborate with team members to improve service delivery
- Participate in continuous training sessions to enhance product knowledge
- Upsell services when appropriate based on customer needs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings, weekends, and holidays
- Previous customer service experience preferred but not required
- Proven problem-solving abilities under pressure
- Reliable transportation to our Omaha location
- Must pass background check and drug screening