Job Description
Join our award-winning call center team in Charlotte and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay, benefits, and growth opportunities. No experience required – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process transactions, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with basic computer applications
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mentality