Job Description
Join our award-winning customer service team in Richmond and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our Virginia-based clients. Enjoy competitive benefits, growth opportunities, and a supportive work environment while making a real impact in your local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening