Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're urgently hiring motivated individuals in Omaha, NE to deliver exceptional customer experiences. No prior experience required – we'll invest in your growth through our 4-week paid training program. Enjoy competitive pay, full benefits, and career advancement opportunities in a supportive environment.
Why Join Us?
• Industry-leading paid training program
• Performance-based quarterly bonuses
• Comprehensive health/dental/vision benefits
• Tuition reimbursement for continuing education
• Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests using CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain detailed records of customer interactions in Salesforce
- Meet/exceed quality and productivity metrics (25+ contacts/day)
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written/verbal)
- Basic computer proficiency with MS Office Suite
- Ability to type 35+ WPM with 95% accuracy
- Must pass criminal background check
- Flexible availability (including evenings/weekends)
- Problem-solving mindset with patience under pressure
- Valid Nebraska driver's license (if field visits required)