Job Description
Join Austin's premier customer service team and launch your career with our comprehensive paid training program! At Apex Solutions Group, we invest in talent and provide all the tools you need to succeed. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional experiences while enjoying competitive pay, comprehensive benefits, and clear growth pathways. Our modern downtown Austin office offers a collaborative environment where your contributions are valued from day one.
What We Offer:
• 2-week fully paid training program
• Competitive hourly wage plus performance bonuses
• Comprehensive health, dental, and vision benefits
• Clear career advancement opportunities
• Modern, tech-equipped workspace in downtown Austin
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 25+ WPM with high accuracy
- Customer-focused mindset with problem-solving aptitude
- Comfortable working in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- No prior experience required – training provided!