Job Description
Are you looking for a rewarding career in customer support? Premier Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our team in Charlotte, NC. We pride ourselves on providing exceptional service and offer comprehensive paid training to all new hires, ensuring you have the tools and knowledge needed to succeed.
Whether you are an experienced professional or just starting your journey, this full-time opportunity offers a stable environment, competitive benefits, and a clear path for career advancement. Join us in making a difference in our customers' lives every day.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on providing accurate and friendly assistance.
- Resolve customer complaints, issues, and requests in a timely and professional manner.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Stay up-to-date on product knowledge and service procedures through ongoing training.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work full-time hours, including weekends or holidays as required.
- A reliable computer with high-speed internet is a plus.