Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is currently hiring Full-Time Customer Service Representatives in Charlotte, NC, with comprehensive paid training to get you started on the right foot.
We are a fast-growing company dedicated to providing exceptional support to our clients across the region. If you are a people person with a passion for problem-solving and helping others, we want to meet you.
Why Join Our Team?
- Paid Training: No prior experience needed—we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance and tenure.
- Career Growth: Clear pathways to management and specialized technical roles.
- Modern Environment: Work in a state-of-the-art facility in the heart of Charlotte.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries with empathy and efficiency.
- Resolve product and service issues to ensure high levels of customer satisfaction.
- Accurately document all customer interactions and updates in the CRM system.
- Collaborate with team leads to troubleshoot complex issues and improve processes.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Microsoft Office, typing skills, and web navigation).
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including weekends and holidays as required.
- Reliable transportation to and from the Charlotte office.