Job Description
Are you looking for a rewarding career with paid training and flexible growth opportunities? Apex Support Solutions is currently hiring Local Customer Service Representatives in Cleveland, Ohio. We are an urgent hiring firm looking for motivated individuals to join our dynamic team and represent our brand with excellence.
Why You Should Apply
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: No prior experience needed—we provide paid training to get you up to speed.
- Local Office Environment: Work from our modern facility in Cleveland, OH.
- Career Growth: Clear pathways for advancement within the company.
We are committed to providing exceptional service, and we need passionate team members to help us achieve that goal.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat solutions.
- Assist clients with product inquiries, account management, and order tracking.
- Resolve complex issues and escalate tickets when necessary.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to improve service protocols.
- Participate actively in ongoing training and skill development workshops.
Qualifications
- High school diploma or GED required.
- Excellent communication skills, both verbal and written.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work full-time hours, including weekends and holidays.
- A friendly, patient, and professional demeanor.
- Willingness to undergo paid training and background checks.