Job Description
Are you looking for a rewarding career with paid training and a supportive team environment? Apex Support Solutions is urgently hiring Customer Service Representatives in Cleveland, OH. We are looking for individuals who are passionate about helping others and ready to start a new chapter in their professional lives.
Why Join Our Team?
- Paid Training Program: No prior experience required – we provide comprehensive training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and tenure.
- Modern Work Environment: Join a fast-paced, inclusive team focused on excellence and growth.
We are committed to providing top-tier support to our clients and are looking for local talent in the Cleveland area to help us achieve our goals.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Accurately document all customer interactions and account updates in our CRM system.
- Assist customers with product information, billing inquiries, and technical troubleshooting.
- Identify opportunities to upsell or cross-sell products and services to enhance customer value.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Proficiency with computer systems and basic software applications.
- Must be reliable, punctual, and eager to learn new skills.