Job Description
Join Peak Support Solutions as a Customer Service Representative in Colorado Springs and launch your career in customer excellence! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional support experiences. Our comprehensive paid training program ensures you're fully equipped to succeed, with ongoing mentorship and growth opportunities. Enjoy competitive compensation, a collaborative culture, and the chance to make a real impact on our clients' success.
What We Offer:
- Full paid training program (4 weeks)
- Health/dental/vision benefits
- 401(k) with company match
- Paid time off
- Career advancement paths
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Contribute to team knowledge base and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure