Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training and daily pay options! At Apex Solutions Group, we invest in our people by providing industry-leading onboarding programs designed to fast-track your success. Enjoy financial flexibility with same-day pay through our partnership with DailyPay, plus competitive benefits and clear growth pathways into leadership or specialized roles.
Our San Jose hub offers a vibrant, tech-forward environment where your voice matters. We're committed to fostering an inclusive culture that values diversity and continuous learning. With flexible scheduling options and remote work opportunities, you'll achieve work-life balance while making meaningful impacts for our Fortune 500 clients.
Responsibilities
- Deliver exceptional customer experiences across multiple channels (phone, email, chat)
- Resolve complex inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service processes
- Maintain accurate customer records in Salesforce
- Participate in ongoing skills development sessions
- Support cross-functional projects during peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience or relevant education
- Proficient in Microsoft Office and web-based tools
- Strong problem-solving and conflict resolution abilities
- Clear communication skills (written/spoken)
- Ability to work flexible shifts (including weekends)
- Passion for continuous learning and self-improvement
- Basic typing speed of 35+ WPM