Job Description
Join our award-winning customer service team in San Jose and launch your career with paid training! We're seeking motivated individuals to deliver exceptional support while enjoying daily pay options. No experience required—our comprehensive 4-week paid training program equips you with all necessary skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics including CSAT and resolution targets
- Identify upsell opportunities based on customer needs
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen