Job Description
Join ConnectFirst Solutions and transform your career with our industry-leading paid training program! We're seeking motivated Customer Service Representatives in San Jose to deliver exceptional support while enjoying the flexibility of daily pay. No prior experience needed – we provide comprehensive training to set you up for success in a fast-paced, rewarding environment.
Our competitive benefits package includes:
- Guaranteed paid training period
- Daily pay options (via Payactiv)
- Health/dental/vision insurance
- 401(k) with company match
- Performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in Salesforce CRM system
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service delivery
- Identify upsell opportunities for premium services
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 30+ WPM
- Customer service mindset (experience preferred)
- Basic computer proficiency
- Flexible schedule availability
- Passion for helping others
- Background check required