Job Description
Are you a dedicated individual looking for a career with growth potential? Apex Support Solutions is currently hiring a Customer Service Representative in Denver, CO. We offer a dynamic work environment, competitive benefits, and comprehensive paid training for all new hires. If you are passionate about helping people and want to join a team that values your contribution, we invite you to apply today.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance.
- Paid training program to get you up to speed quickly.
- Opportunities for career advancement within the company.
We are looking for someone who can represent our brand with integrity and excellence. If you are ready to start a new chapter in your professional life, we want to meet you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
- Resolve customer inquiries and complaints efficiently by identifying the root cause and providing effective solutions.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with team leads and support departments to ensure customer satisfaction.
- Stay informed about product updates, pricing changes, and policy revisions to provide accurate information.
- Identify opportunities to upsell or cross-sell products and services to existing clients.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- Previous customer service experience is a plus, but we provide extensive training for qualified candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings and weekends as needed.