Job Description
Are you looking for a rewarding career in Detroit, Michigan? Apex Support Solutions is currently hiring Customer Service Representatives to join our dynamic team. We offer a comprehensive paid training program for all new hires, meaning no prior experience is necessary to get started.
We pride ourselves on delivering exceptional support to our clients. In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience. Our supportive culture and competitive benefits package make us one of the top employers in the area.
Why Join Us?
- Guaranteed paid training with a stipend.
- Clear path for career advancement.
- Health, dental, and vision insurance.
- Flexible scheduling options.
Responsibilities
- Answer inbound customer calls and emails in a timely and professional manner.
- Assist customers with product information, account inquiries, and troubleshooting.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Enter accurate customer data into CRM systems and databases.
- Collaborate with cross-functional teams to improve service processes.
- Maintain a high level of customer satisfaction and loyalty.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (40+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving abilities and attention to detail.
- Reliable transportation to our Detroit office.