Job Description
Join a Dynamic Team with Paid Training!
Apex Connect Solutions is currently seeking driven individuals to join our growing call center team in Los Angeles. We are offering a unique opportunity for Full-Time positions with a comprehensive Paid Training Program. No prior experience is required; we provide all the tools and education you need to succeed.
Why Apply?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on your performance and experience.
- Full-Time Benefits: Health, dental, and vision insurance available after 90 days.
- Paid Training: Learn the ropes while receiving a paycheck during the onboarding process.
- Growth Opportunities: We promote from within and offer clear career advancement paths.
Are you a great communicator with a passion for helping others? We want to hear from you.
Responsibilities
- Manage inbound and outbound customer calls with a focus on high-quality service and problem resolution.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Document detailed customer interactions and transactions accurately in the CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve call scripts and service protocols.
- Meet daily and monthly Key Performance Indicators (KPIs) regarding call volume and customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and typing (35+ WPM).
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and a quiet workspace (if remote hybrid option is available).