Job Description
Are you ready to start a rewarding career with immediate opportunities? Apex Client Solutions is currently seeking a dynamic Customer Service Representative in Detroit, MI. We are proud to offer a comprehensive paid training program designed to equip you with the skills needed to excel in a fast-paced support environment.
Join a team that values your growth and offers competitive compensation. Whether you are an experienced professional or looking for your first role in customer service, we provide the platform for you to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints while maintaining a positive, professional demeanor.
- Document all customer interactions accurately in our CRM system.
- Assist customers with product information, account updates, and troubleshooting.
- Collaborate with the support team to identify trends and improve service quality.
- Stay updated on company policies, products, and services to provide accurate guidance.
- Meet and exceed daily and weekly performance metrics for call volume and satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software applications.
- Proven ability to remain calm and professional under pressure.
- Previous customer service or call center experience is a plus but not required.
- Reliable internet connection and a dedicated workspace if working remotely.
- Willingness to participate in the paid training program.