Job Description
Join PhillyConnect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals in Philadelphia to become part of our award-winning support team. No prior experience required – we provide all training to set you up for success. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our dynamic organization.
Our 4-week paid training program covers industry-leading techniques, product knowledge, and CRM systems. Upon completion, you'll transition to a full-time role supporting our diverse client base across healthcare, finance, and technology sectors. We value empathy, problem-solving, and a passion for helping others.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining positive client relationships
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to resolve complex escalations
- Adhere to compliance standards and data security protocols
- Continuously improve processes through feedback and analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office and quick learner of new software
- Customer-focused mindset with patience under pressure
- Available for evening/weekend shifts based on business needs
- Valid work authorization in the United States