Job Description
Launch your career in Seattle with our exclusive paid training program for Customer Service Representatives! Join a dynamic team at Global Communications Inc., where we invest in your growth through comprehensive onboarding and mentorship. This full-time position offers competitive compensation, comprehensive benefits, and a clear path for advancement within our telecommunications industry leader.
What We Offer:
- Full-time, permanent position with competitive salary
- 4-week paid training program covering industry-leading CRM systems
- Health, dental, vision insurance and 401(k) matching
- Paid time off and company-sponsored wellness events
- Tuition reimbursement for continued education
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues and service disruptions using proprietary tools
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for call handling time and customer satisfaction
- Collaborate with technical teams for complex escalations
- Participate in ongoing product knowledge workshops
- Uphold compliance with FCC regulations and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – we provide comprehensive training
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed minimum 35 WPM with 95% accuracy
- Flexibility to work evenings/weekends during peak seasons