Job Description
Launch your career in customer service with our comprehensive paid training program! At CustomerFirst Solutions, we're seeking motivated individuals to join our Jacksonville team as Customer Service Representatives. No prior experience required—we invest in your success with 4 weeks of paid training covering industry best practices, product knowledge, and advanced communication techniques. Enjoy competitive pay, performance bonuses, and clear pathways to advancement. Join our award-winning team and deliver exceptional experiences to our valued clients.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and response times
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product expertise
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving and conflict resolution abilities
- Reliable attendance and punctuality
- Positive attitude with customer-first mindset