Job Description
Join our award-winning customer service team and kickstart your career with comprehensive paid training! NexCare Solutions is seeking motivated individuals in Jacksonville, FL to become Customer Service Representatives. No experience necessary – we provide all the tools you need to succeed in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear growth opportunities within our expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to resolve complex cases
- Continuously improve product knowledge through training modules
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Customer service experience preferred but not required
- Positive attitude and willingness to learn