Job Description
Join our award-winning team as a Customer Service Representative with a comprehensive paid training program! No prior experience required – we invest in your success. Enjoy competitive wages, comprehensive benefits, and growth opportunities. Our Fresno-based support team serves clients across North Carolina and California. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems following compliance protocols
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support clients across North Carolina and California markets
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Ability to type 30+ WPM with high accuracy
- Basic proficiency in Microsoft Office Suite
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Fresno training facility
- Flexibility to work occasional evenings/weekends
- Positive attitude and willingness to learn