Job Description
Join KC Connect Solutions, Kansas City's premier customer service provider! We're seeking motivated individuals to launch their careers with our comprehensive paid training program. No experience necessary – we provide all the tools you need to succeed in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Start your journey toward professional growth today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work in a fast-paced team environment
- Basic computer proficiency with typing accuracy
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Kansas City location
- Pass background and drug screening
- Willingness to learn and adapt to new systems